Shipping Information

The shipping prices listed within are for the lower 48 states only. If you would like a freight quote for another area, please contact us. Grills and large items will ship via freight carrier usually within 5 business days from time of order. All large shipments are with a major freight carrier (curbside residential delivery) and fully insured. Smaller items usually ship via USPS, FedEx or UPS. A phone number is required to schedule delivery of large items.

Please send any questions to info@refineddesigninc.com or call us at (888) 652-4550

Best Prices (Price Match Policy)

If you find a lower price (that includes the price plus shipping, handling, delivery, sales tax and sometimes even rebates) on an identical in-stock item from another authorized Lynx Dealer, simply contact us and we will do everything possible to meet or beat that price. You must provide the competitor’s details, including shipping, handling, sales tax, and delivery date in writing. GarCo Grills and More will only price match prior to shipping; once your order has shipped, we cannot match a lower price. GarCo Grill and More’s price match policy cannot be combined with any other discounts or offers. We reserve the right to amend this policy at any time. Please contact GarCo Grills and More at (888) 652-4550 or email info@refineddesigninc.com for all Price Match Policy inquiries.

**Exclusions: GarCo Grills and More will not match competitors' bonus, special or free offers; rebates; financing offers, clearance or closeout prices; prices on used, damaged, returned, open box or display merchandise; service contracts; installation, delivery or assembly services. GarCo Grills and More's Price Match Policy does not apply to parts or accessories.

Returns/Refunds

We know that for various reasons you may need to return a product you ordered from us. Customer satisfaction is our top priority, and we strive to make your return process quick and easy.

If you need to return a product, please contact us at info@refineddesigninc.com or (408) 402-3723 to obtain a necessary Return Authorization Number (RA#).

Key things to keep in mind:
• RA#’s must be requested within fifteen (15) days of receipt of shipment.
• RA# must be written on a separate piece of paper and attached securely to the outside of the box before sending it back to us. Please do not write on the box itself or you will be subject to a 10% re-box fee.
• Returns without an RA# may be refused and/or subject to a 50% restocking fee.
• Products must be returned within fifteen (15) days after the RA# is issued.
• Items must be returned unused and in their original packaging as shipped by GarCo Grills and More. Any items returned in packaging other than the original packaging will be refused.
• Please note; there is a 15% restocking fee on merchandise returned for any reason other than damage or defect.
• If you refuse an order shipped by common freight carrier for any other reason than damage, defect, or the wrong item being shipped, you will be subject to a 25% restocking fee and a $119 freight refusal fee.
• If you determine upon inspection that the condition of the shipping box is satisfactory, an adult (age 18 or older) may be required to sign the shipping courier's release form to complete delivery.
• Custom or special order items are non-returnable and cannot be canceled once ordered.
• Refunds will be issued within 7 to 10 days after we receive your return.

Shipping Fees:
• If you are returning an item due to damage or defect, we will send you a prepaid shipping tag to send the product back.
• If you are returning an item for a reason other than damage or defect, you will be responsible for all shipping costs. If you received free shipping on your order, we will deduct our outbound costs from your refund.

Damages/Shortages
Please inspect your package carefully when it arrives and note the condition of the box. Keep in mind that by signing the shipping courier’s release form, you are agreeing to the GarCo Grills and More Policy and Agreement. If the box appears even slightly damaged, please write "package damaged" when you sign for the delivery. If you accept the delivery without notating any damage to the product, you cannot return the delivery to Garco Grills and More for a refund; however, you can contact us for replacement parts.

If you need to refuse the delivery, you must do so while the shipping courier is still on the premises, so please check to make sure you received the correct product in good condition before the courier leaves. If there is a problem, contact us immediately so we can take steps to rectify the situation. If an item arrives damaged or defective, the item will be returned to Garco Grills and More and will either be replaced or you will be refunded the full amount, including applicable shipping costs and tax.

When inspecting your delivery, please make sure all the items listed on the packing slip as “shipped” actually arrived. If you notice anything missing, please contact us immediately so we can get the missing items shipped to you.

We realize that carriers like UPS and FedEx ground do not require a signature for most of their deliveries and that not all shortages, damage, or defects may be visible at the time of delivery; however, you must notify us of any problems within three (3) days of receipt. We cannot take responsibility for a damaged, defective or missing item beyond this point.

If, after accepting the delivery, you discover a problem with your merchandise, please contact us right away so that we may take the appropriate steps, which may include:
• sending a certified technician out to your home to inspect, and, if necessary, repair or replace the product at our expense; or
• providing you with a Return Authorization Number (RA#) so that you can return the product at our expense.

If you call a technician on your own to inspect the product YOU WILL BE RESPONSIBLE FOR THE COSTS OF THE SERVICE CALL.

Additionally, manufacturer warranties may be voided if the service technician is not certified by the manufacturer. If the certified technician determines that your product was not damaged or defective, or if you returned the product and upon our inspection, we determine the product is not damaged or defective, YOU MAY BE CHARGED FOR THE SERVICE CALL AND/OR SHIPPING PLUS A 15% RESTOCKING FEE.

Lynx Appliance Disclaimer
Once a Lynx appliance (grill, side-burner, refrigerator, etc.) has been opened, installed, and/or used, only the manufacturer warranty applies. Please call the manufacturer directly at the number provided in your product’s included warranty documentation to receive product repair, service, or replacement at the manufacturer’s discretion. For specific coverage please refer to the documentation provided by the manufacturer.